Terms & Conditions

wildrose.signage.14The terms and conditions in this document reflect the common business practices of WildRose Designs (“Wildrose/we/our/us”) which apply unless other arrangements are made in writing with the client (“you/yours”).

– Prior to offering specific quotations or commencing design work we request a short, 10 minute  interview to discuss marketing and design questions. Information gathered during this consultation provides a basis for accurate quotations and effective designs. If done by phone this consultation is free. If a site visit is required, we  require reimbursement of our  costs, or other commitment, to be formalized prior to the visit. Wildrose Designs hourly rate is $75.00 per hour. Reflective costs will be added to the final sign invoice.
– Standard quotations are valid for 90 days if there has been no change to specifications. Deadlines for special discount offers are determined on a case-by-case basis. Quotations do not include anything that is not specified in writing. We reserve the right to decline to quote.
– In accordance with Canadian and international law we hold the copyright on any design, sketch, artwork, or other creative work we have furnished unless other arrangements are agreed to in writing. With the purchase of a LOGO design package, you are granted the right to use this design for labels, brochures, stationary, websites, garments and other non-signage use. We reserve the right to be the sole fabricator of any sign we have designed and to display our work or images of our work for portfolio purposes. With the purchase of a “sign design”, the above rights are granted, but we will not specifically endeavour to create a design that meets all of the above application criteria. When a “logo design” has been purchased, we will endeavour to supply a design that meets all the above application criteria. All drawings showing our trademark are our intellectual property and may not be copied, reproduced or forwarded to others by any means without our express permission. In cases where a logo, artwork, or other elements are provided by you to us, you warrant that the subject matter is not copyrighted by a third party or that you have been granted permission to use the copyrighted material on your sign. To support these warranties, you agree to indemnify us in any legal action connected with copyright infringement involving the work produced.
Design Approval
– We will submit designs for your review. Prices for design work is  available  via email. If more revisions are required, or the original design assignment or specifications change significantly during the design process, additional design fees may apply at an hourly rate of $75.00 per hour. The client will supply in writing or via  the deposit payment based on the last design concept,  will confirm the approval of the final design drawing for fabrication work to begin. Samples and prototypes requested by you may incur additional charges.
Client Errors / Alterations
– We will not be held responsible for undetected errors on a final design drawing that has been approved by you. Alterations requested by you after a final design drawing has been approved may incur additional charges.
Color Matching
– Because of differences in computer screens (color calibration, etc), printed samples and actual paint colors, a slight color variation between the submitted design and the completed work is to be expected. When closer color matching is required you will submit color chips or PMS numbers. If this is not requested then we will then make a close match within the limits of our current paint supplier.
Sign pictorials
– Many of our signs include original custom artwork. The sketch that is approved during the design process is assumed to be a “rough draft” or an “artist’s study” submitted to you prior to creation of the actual “work of art”. Since this sketch is usually done in colored pencil or watercolor, it will not exactly match the final work, which is done in weather resistant acrylics, and may include sculpting. The final work is assumed to be an improvement over the sketch you approved, and will therefore be a reasonable, but not an exact, match. Where the outcome of final artwork is more critical, we (upon your special request) can send a photograph of the final artwork to you for approval prior to attaching it to the sign. Additional charges may apply.
Payment terms
– Design work must be prepaid according to the fee schedule set out in ‘Obtaining Your Sign’. Fabrication of sign will begin after receipt of 50% down payment. Balance of fabrication fee  is due upon completion of fabrication of sign; prior to delivery. If the invoice is not paid in full by the due date then all outstanding monies owed to us become payable immediately and interest at 15% per annum shall accrue on the total amount from the date of invoice. If full payment is not received, we reserve the right to remove all goods supplied whilst still pursuing our claim for the outstanding amount plus interest plus any costs associated with the removal of goods. Should you cancel an order or part of an order placed with us, we reserve the right to charge a handling charge in respect to the goods cancelled from that order. Cancellation does not release you from obligation to settle those parts of the order already produced. The final balance on the invoice is due prior to having the sign picked up by the installation contractor.
Production Schedules
– A production schedule will be established after the final design drawing has been approved and a 50% down payment has been received. Most signs are fabricated within 4 to 8 weeks, depending on the size and our current work load. We will give an honest time estimate and will do our best to meet tight deadlines, but there will be no liability or penalty for missed deadlines. Further, we will not be held responsible for delays related to shipping, customs, acts of god, third party installations, or other causes beyond our control.
Outside Purchases
– Any outside purchases and/or subcontracted services related to the work, as requested or authorized by you, are chargeable.
Transfer of Title
– Signage becomes your property once fabrication payment has been completed. We are responsible for the safety of this property while it is in our possession until it is shipped. We will not be held responsible for the care of signs that is remained and not collected longer than 14 days.
– You must identify and secure any necessary approvals (e.g., from building owners, local authorities, RTA, etc) related to sign installation. You may make arrangements for us to obtain such permissions at additional cost to you.
Installation by Client
– In cases where you arrange sign foundation(s) and/or installation(s), we strongly recommend that all work be undertaken by qualified contracting  professionals. We accept NO responsibility for work arranged/carried out by you. We  waive all liability for sign installation and sign delivery.
Liability / Disclaimer of Implied Warranties
– We warrant only that our work will conform to the description contained in the approved final design drawing. Our maximum liability, whether by negligence, contracts, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will we be liable for specific, individual, or consequential damages once the sign leaves our possession. We do not offer any such warranty on our signage due to acts of God and potential damages that could arise by the contractor during the sign installation process. If the sign is damaged during sign installation by the contractor, we highly recommend that the sign substrate be sealed immediately with silicone to block any moisture from entering the sign material.

Comments are closed for this article.